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Welcome to Cocoa Chanel guideline page

Join the survey now! It will be great helpful for the system improvement

Any question? just ask in Live Chat or Forum~~

Any suggestion or Any bug? just Click Here to sent us a mail~

* An update is performing on the song application page, please wait patiently. ***We will be back soon***

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Getting Started

welcome to cocoa channel ! !

Click Here to enter the system. At the left hand corner, you will see a searching bar. Search your desire song here, but it only available in Japanese word. If you don’t even know Japanese word, kindly search the name online and paste it in. After done it, click "request" that beside the song and you may enjoy your song later.  Each person can only request 1 song each time

Tips:
Request the song while current song is in the last second, to increase the chance for grab it. 

Notice:
·   When MAD is playing, you can’t request any song.
·   The search engine is totally different between the google search engine, The search result is "absolutely " not "relatively". For example
·   You can only request the song that is present in the system, or you can make an application for adding your favorite songClick Here to apply 



Any question? you can ask in the forum or kindly ask in live chat~ ^_^/

Join the survey now! It will be great helpful for the system improvement

Anything feel weird or have any suggestion? kindly report to us or you can propose in forum too~ (include grammar mistake) 
Click Here To Report







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Introduction For Song Request Page

The song request page https://goo.gl/YVmgcA
Toobar:
        *1st- Refresh – Manually refresh the page (the system will automatically refresh every 1 minute)
        *2nd-Back to home page
        *3rd- Request history – The songs played recently that move into here are not available for requesting.
        *4th- Song history– View played song history, can check the history within 360 days.
        *5th- 中文– Switch to Chinese Version
        *6th- Official website – Official website only available in Chinese Version
        *7th- Request increase song– Apply for song, open from time to time.


 Term and Condition
·   When there is no song in the request list, the system will auto play the default selected song
·   Requester can only request one song per time. The maximum waiting request capacity is 18 songs.
·   The song that have been played cannot be request within the next 570 songs.
·   You can request different song by the same singer of the previous requester.
·   Recommended don’t request the song that same with the previous requester.
·   Same singer or same series cannot be more than 5 songs consecutively.
·   Administrators and the requester have their right to cancel the requested songs.
·   Requested songs are queued according to the request time.







Guideline For Song Requesting

·   First, enter the keywords into the search engine or find the song in the artist/team or album list (If you don’t even know the Japanese word, kindly search the Japanese name online and paste into it)
·   Then, click the “Request” button that next to the track you want to request

PS: This search engine do not like Google search, the results are absolutely not relatively. For example: searching “comw” will not give the search result of “come”. Searching “com” will give out “come”, “coming” and etc.






Request Successfully

How to cancel your request

·   Congratulation for successfully requesting, it will be queue from the bottom. If you request wrongly, just click on the cancel button, requested song will be removed, you can now request other song.
·   The song will be played accodingly. You can only request other song when your requested song has been played. You can only request one song each time.



Request jump to the front?
·   Sometime, you will wonder why your requested song was skipped in front. Don’t worry, it isn’t a bug, it is just because someone had requested that song before you did it, that’s why it seem like a hallucination that your request is skip in front.






Failure to Request

Request reached the max capacity

·   The request list is full, please wait until the current song finished and then try again~ (To increase the chance for request successfully, request the song while current song is in the last second)
·   You can’t request song at welfare time (while host is playing MAD), the song will stop playing now. Kindly wait for the welfare time to finish and try again~~




Reached the max request limit
·   You already had made a request before and it reached the maximum request limit, kindly wait for that requested song to finish or cancel the requested song and try again.


Song already played recently

·   The song has been request before,  wait patiently for it to disappear from the "request history". The song need to wait for 570 songs to request again. For example, this song need to wait 10 more songs to request again.





Auto Request System
·   Auto request system will work when there is no request in the list, the system will randomly select and play the songs. It doesn’t affect to the requester, you still can request the song and it will play next. The priority of the songs in the auto request system is 0. Thus, it’s always stick to the bottom.







Status
 - Songs which have been added recently 
 - Songs which haven’t play before                        
 - Songs which is exceed 150 time of request 

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